The Factors of Self-assessment in a Quality Management System-within a Client Orientation Criterion
نویسنده
چکیده
The paper presented below concentrates on the self-assessment of organizational maturity level. There are the results of author’s own research of sub-criterions significance (in criterium customer orientation) carried out using factor analysis. The analysis consists of the criterion of customer orientation. In this criterion, using factor analysis there were three hidden factors identified.
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